Refund & Return Policy

🔄 Refund & Return Policy – Pehnawa Shop

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At Pehnawa Shop (www.pehnawapk.shop), we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

📦 Return Eligibility

You may request a return if:

  • The item is defective, damaged, or incorrect
  • The request is made within 3 days of delivery
  • The item is unused, unwashed, and in original condition with tags and packaging

❌ Non-Returnable Items

We do not accept returns for:

  • Change of mind
  • Slight color differences due to lighting/screen
  • Used, washed, or damaged items (by customer)
  • Sale or discounted items

🔁 Exchange Policy

  • Exchanges are only allowed for defective or wrong items
  • Subject to product availability
  • If the desired item is not available, a refund may be issued

💰 Refund Policy

  • Refunds are only processed if the product is out of stock or not replaceable
  • Refunds are issued via bank transfer or store credit
  • Processing time: 5–10 business days after approval

🚚 Return Shipping

  • Customers may be required to ship the item back
  • Shipping charges are non-refundable
  • In case of our error (wrong/damaged item), we may cover shipping cost

📩 How to Request a Return

To initiate a return or exchange:

  1. Contact us within 3 days of delivery
  2. Provide your Order Number and clear images of the product
  3. Wait for approval and return instructions

📞 Contact Us

For return or refund requests: